Servicing 
and Support

Backup 24/7, 365 days a year

At Industrial Air Systems, we specialise in providing expert air compressor repair services and engineering support for all our products. We understand the critical importance of minimising downtime in your plant or factory, especially during crucial moments when reliable performance matters most.

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Regular maintenance and air compressor servicing

Our services


From on-site inspections to emergency repairs, we’re on-call to support your needs. Our specialist technicians are here to back you up with whatever you need to maximise productivity. Based right here in New Zealand, our team is here to consult you on the best solution for your unique needs. As part of the PneuTech Group, our international network is always available to source the best compressors and equipment.

Regular Servicing

Our specialist technicians offer 24/7 support including regular servicing, preventative maintenance, breakdown service, and professional advice.

Plant installation

When you move into a new factory or plant, we will provide specialist installation of all your compressed air, nitrogen gas, and air piping. This includes full project management to ensure optimum results.

Design Layout

From concept to completion, we work with your architects to design the best system for your requirements. We will also project-manage the entire installation.

Leak Detection Tests

Using specialist equipment, we will detect and tag all air leaks in your system. With our detailed report, we will provide recommendations to optimise efficiency and reduce wasted air. 

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Air Quality Testing

An air quality test can help achieve higher equipment longevity, product quality, lower maintenance costs, and fewer breakdowns. Book a test now to optimise your air quality.
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Complete Air Audit

An air audit identifies your air demand and highlights any waste, leaks, or inefficiencies. 
To optimise the efficiency of your compressed air system, request an air audit from our team.
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Vibration Analysis

In most industrial environments, your compressed air system will be subject to vibrations. Regular vibration testing monitors the condition of your equipment, ensuring it still operates properly. 

Rental Air Compressors

If you need a temporary solution, you may need a rental air compressor or nitrogen generator. This ensures your factory is up and running until you can install the permanent solution. 

Spare Parts

We supply a wide range of spare parts for industrial air systems, including air filtration, air piping, compressed air valves, air dryers, condensate drains, belts, and more. 

Ask a Service Expert

If you have a service enquiry, speak with one of our experts to find how we can help. We'll get you back on track in no time. 

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Master Maintenance Pledge

Air compressor repair service to keep your operations running

When you partner with Industrial Air Systems, you are fully backed by our Master Maintenance team. We deliver timely, professional, and effective solutions and are committed to providing expert support.

 

Our specialist technicians ensure every task is handled with the utmost precision and reliability, following our 5-point pledge.

01

Punctuality 

We arrive on your site as promised.

02

Quality         

Your system will look better than when we arrived.

03

Resolution 

The majority of issues will be addressed during our first visit. 

04

Expertise   

We can inspect any brand and any type of compressor. 

05

Advice      

We advise the best-care approach to maintain your equipment. 

Need urgent support?

Call us free on our 24/7 support line 0800 555 018 for all urgent enquiries.

FAQ


What is involved in your 24/7 support?
Our team of specialist technicians work around the clock to ensure your factory is covered all year round, any time of day. Our phone calls are personally answered after hours to ensure you receive the support you need when you need it.
What is your service process?

From the moment you choose Industrial Air Systems as your service provider, we have you covered. Here's an overview of our service process:

Your assets are registered in our service programme software.
Automatic reminders are texted or emailed to you, two months in advance for tentative confirmation.

This ensures our technicians will arrive on-site with all parts needed to complete the service.
Our technician texts a reminder the week prior to the service to confirm the exact day and time they will be on site.

The technician completes your service, recording all service details, parameters, and recommendations into our mobile service technician app on site. All consumables, waste oil, old service parts, and rags are removed from your site, and your equipment is left clean and tidy.

Details of the service are confirmed with you before leaving the site for your approval. Our system is updated in real-time, so our team is knowledgeable should you have any questions after the technician has left your site.

A comprehensive service report is emailed to you the following day. Your invoice is also emailed within two business days to help with your cash flow planning. Our system is updated, noting when your next service is due.

What are the advantages of preventative maintenance?
There are a number of benefits when regularly maintaining your compressed air equipment. These include:
  • Minimise unscheduled downtime and increase profitable uptime.
  • Optimise your equipment to operate within specifications and at peak performance.
  • Reduce unnecessary repairs.
  • Reduce depreciation of capital investment caused by poor equipment maintenance.
  • Reduce rework of production due to your compressed air equipment running at less than optimal operation.
  • Reduce excessive power consumption, saving on energy requirements that could exceed the cost of maintenance.
  • Reduce the need for standby equipment, meaning lower capital investment is required.
What is involved in Plant Installation?
Every compressed air plant installation is unique to both the location and application, as well as the building layout. When you purchase a new compressed air system from Industrial Air Systems, we will also advise on the best plans for installation, and our in-house projects team will plan and carry this out to the highest professional standards.

We can also advise and install other brands of compressed air equipment, and are experts in compressed air plant relocation, should you move premises. The exact layout, components, ducting, and disposal of waste products from your system is a science, and engaging professionals who know what they are doing could save lots of wasted expenses, in having to repair a poorly designed system.
Can you design compressed air system layouts?
At Industrial Air Systems, we have years of experience in the layout and design of complete compressed air systems – no project is too large!

By engaging the professionals at the early stage of your building design (we are comfortable working with architects and designers), you can be assured the most efficient compressed air system for your application will be delivered.
Do you offer fully-serviced rental air compressors?
Any of our PneuTech compressed air packages can be tailored as a fully-serviced rental compressed air system for 12 to 60 months. This has the advantage of being able to be claimed as an operational expense in your profit and loss, rather than as capital expenditure (which is then depreciated) on your balance sheet.

If this is your preferred plant-replacement solution, give our friendly sales team a call and we will provide an attractive package in partnership with one of our preferred finance providers.
Why is compressed air quality important?
In today’s health and productivity-conscious environment, the quality of your compressed air is very important. This is both for the long-term operation of your pneumatic tools and equipment and for ensuring your team are looking after their own respiratory systems by breathing safe air. Compressed air quality is often neglected or not given enough attention.

High-quality compressed air will directly reduce the maintenance and breakdown costs of your pneumatic machinery while enhancing performance and longevity in the process.

Good compressed air will also reduce rust and dirt build-up in your piping system, which over time adds to the deterioration and failure of the plant being operated.
What are the benefits of high-quality air?
Air compressors utilise oil to lubricate the moving parts of the air pump. This means there is usually oil contamination in the air supply called oil carry-over. Other harmful fumes such as carbon monoxide can be drawn-in by the air compressor and add to the already toxic air supply. This air contamination, if present, needs to be effectively removed by correct filtration if you are to guarantee the safety of your staff, consumers, and equipment. Benefits of high-quality air include:
  • Healthier, safer, more productive staff.
  • Higher equipment longevity.
  • Higher product quality.
  • Lower maintenance costs.
  • Higher plant reliability.
  • Lower breakdown costs.
What are the benefits of a Complete Air Audit?
  • Do you have an ageing plant, and need to know the best plan for replacement for Capex planning?
  • Does your compressed air usage vary during production?
  • Do you frequently run out of air in your factory?
  • Are you concerned your current compressor is not the best or most efficient solution for your needs?
  • Are you looking to reduce your carbon footprint?

If you answered ‘yes’ to any of the above questions, you need a full air audit of your factory. Knowing the best plan for the replacement of ageing equipment can help with Capex and cash-flow planning for the short-medium term for any sized business.

If your air usage varies, or you’re frequently running out of air in your factory, you really need to know exactly how much air you need, and when! Or if your current compressor was a second-hand purchase or left over from a previous enterprise, it could be very over-sized for your operation. All of these examples could mean you are paying for power to run your compressor when it’s not being used.

Even if you’re simply looking to reduce your carbon footprint, an air audit will highlight where your money is being spent, electricity is being wasted, and leaks are not being repaired.

What is Vibration Analysis?
Vibration can be caused by a variety of conditions including bent shafts, unbalanced rotating parts, worn or bent gears, damaged bearings, misaligned couplings or bearings, or electromagnetic forces. The most common causes in compressors are unbalanced rotating parts and abnormal aerodynamic forces.

By regularly monitoring the compressor vibration, patterns can be noted over a period of several months. If the vibration worsens, it indicates issues that need urgent remedying. Being aware of these changes in the compressor will allow timely repair before the situation is irreparable, or will help with forward planning for new equipment, should the compressor not be worth fixing. This allows time to source new equipment and have it installed on-site and ready to go before catastrophic failure of equipment.
Do air leaks really matter?
Absolutely! Did you know that on average, 20-30% of the total energy consumption in a manufacturing facility is consumed by the compressed air system? And that it’s common for 30% of compressed air to be wasted on leakage? This means a massive 9% of your annual electricity bill could be wasted with air leaks.

Common compressed air leaks are caused by loose air fittings, broken valves, cracked bowls on pressure regulators, drain valves, inlet valves, dust collector valves, cracked hoses, worn couplers, cup seals, spool valves, o-rings, and open nozzles.

If you can hear a leak it is at least 1cfm. A leak of this size costs you at least $30 per shift per year, and that’s only one leak.
What are the options for medium to long-term hire?
If you're looking for 40cfm to 400cfm, fixed or variable-speed electric air compressors for medium to long-term hire, contact us today!

We have many options available and ready to go now from our branches in Auckland, Christchurch and Timaru.

Submit a Service Enquiry


Submit the form to request a service from Industrial Air or ask about our services. We will contact you within one business day. For urgent or after-hours assistance, call us directly at 0800 555 018.