From the moment you choose Industrial Air Systems as your service provider, we have you covered. Here's an overview of our service process:
Your assets are registered in our service programme software.
Automatic reminders are texted or emailed to you, two months in advance for tentative confirmation.
This ensures our technicians will arrive on-site with all parts needed to complete the service.
Our technician texts a reminder the week prior to the service to confirm the exact day and time they will be on site.
The technician completes your service, recording all service details, parameters, and recommendations into our mobile service technician app on site. All consumables, waste oil, old service parts, and rags are removed from your site, and your equipment is left clean and tidy.
Details of the service are confirmed with you before leaving the site for your approval. Our system is updated in real-time, so our team is knowledgeable should you have any questions after the technician has left your site.
A comprehensive service report is emailed to you the following day. Your invoice is also emailed within two business days to help with your cash flow planning. Our system is updated, noting when your next service is due.